So KBC have lost the redemption cheque which was signed for as “received” last week. They proceeded to debit my account again yesterday for a mortgage repayment.
So, at the moment I now have 2 mortgages. I am currently lodging a formal complaint with them due to the additional interest that should not have been accrued and the hours I’ve wasted on the phone bouncing between my solicitor and particularly them in the past couple of weeks.
My solicitor opted to pay by cheque since bank didn’t even post account details on the redemption letter.